Support inquiry

Please send your support inquiry to support@acebit.com. Your inquiry will be answered within 24 hours on working days.

Optionally, you can sign on directly to our helpdesk and send your question from there. The main advantage is that you will be able see the history and status of your inquiry there. Our helpdesk can be found here: http://www.acebit.com/service/

To avoid follow-up inquiries please always provide us with the following information:

• Product and version number
• Operating system used
• Detailed description of the problem - if applicable with screenshots as well.

IMPORTANT: To make sure that our answer reaches you please check if the addresses *@acebit.com and *@acebit.dehave been added to the list of trusted senders of your e-mail-client and/or spam filter.

In case that you are using an anti-spam protection which sends an email with a confirmation link we have to inform you that we do not confirm such emails but delete them automatically.